Public Service Announcement

Staff Members, Potential Customers, and Cogeco Investors Beware.

This warning to the public will remain up, until the problem is permanently fixed.

Those Primarily Responsible for the Atlantic Broadband Security Problem Include:

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Richard J. Shea - Current CEO

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Edward Holleran, Jr. - Vice President, Industry Relations

The two people above are primarily responsible for creating the security problem at Atlantic Broadband Cable. They have created a security mess for their entire company. Not only are they responsible for the breaches of security for their residential, commercial customers, and also anyone who communicates by email to or from them, but also their very own employees and legal department. Those consumers (commercial and residential), & employees at risk are located in the following regions: Florida, Maryland, Delaware, South Carolina and Central Pennsylvania. Our legal department has sent their legal department several notices outlining SERIOUS security problems. Those security problems consisted of breaches in their office sending us personal information, personal emails of their registered customers both commercial and residential, and also including government agencies, financial institutions, and more. They have ignored evidence sent to them and have not fixed the problem permanently. They created this security problem since the day they opened their business, and have been fully aware all along, meanwhile their security problem has only grown. We would expect that a cable company operator would take full action to see to it, that their cable consumers private and confidential information (residential and commercial), employees and company as a whole, are secure as possible. This is something they have failed in. Knowing beforehand of opening their business that the security of their consumers would be in jeopordy, shows a disrespect for consumer security.
Also Note:
Our legal department has also sent evidence of this security problem to Cogeco legal department. In fact we have also been the unwilling recipient of email from Cogeco to the sister cable company as well. I have also tried contacting the President of Cogeco by phone several times, and emailed details, however he has not returned any of my calls or email. Cogeco has been fully informed by our legal department that they have purchased a billion dollar company (Atlantic Broadband Cable) that has never been secure since the day they opened their doors for business.

Below are just a few of the many, many, email we have received. (Click thumbnails to enlarge)

As the owner of the official website I have unwillingly received Staff Medical Insurance Information, Financial Information & Documents, Account Information, Consumers Identification Cards Scans, Legal Documents, Security & Privacy Agreements, Work Orders, Commercial & Residential Account Holder Information, Support Tickets, Passwords, Secure email, and much much more, with Consumers Information either to, from, or carbon copied; the following staff (as well as others not listed) at Atlantic Broadband Cable:

There are many more not included in this list.

*Note: If you contact the cable operator, or work for the cable operator, and ask if there is a security problem and you are informed there is currently not a serious problem, it is highly recommended you get their name, or employee number, as well as log the time and date of your discussion for your own personal records.

Together with consumers we will make the internet a safer place. Customers come first, and more importanly their security. Until the cable companies fix their security problem, this notice will be remain in place. We have also submitted our complaint to Consumer Affairs.